5-Year Replacement Warranty — Version: September 2026
Australian Massage Tables (“AMT”) provides the following voluntary replacement warranty in addition to all rights and remedies available under the Australian Consumer Law.
What the warranty covers
For five years from the original purchase date, AMT warrants that an eligible AMT timber massage table will not:
- suffer structural breakage caused by a manufacturing, material or workmanship defect; or
- develop persistent, serious structural squeaking that materially affects normal professional use and is caused by a manufacturing or workmanship defect.
This warranty applies to the table’s structural timber frame, legs, braces, load-bearing timber components and structural joints when the table is assembled, used, maintained and stored correctly for its normal intended indoor purpose.
Replacement remedy
If AMT confirms a valid claim under this 5-Year Replacement Warranty, AMT will replace the table with the same model or a reasonably equivalent table. Where the problem is confined to a replaceable structural component and replacing that component fully resolves the failure, AMT may replace that structural component.
The replacement table or component will be supplied at no charge. AMT will also arrange or cover reasonable collection, return and replacement-delivery costs for an accepted claim.
What is not covered by this voluntary warranty
- normal wear, ageing, minor movement or ordinary operational noise that does not materially affect use;
- upholstery, vinyl, foam, surface finishes, removable accessories, fittings or other non-structural components;
- damage caused by misuse, abuse, impact, overloading or use for an unintended purpose;
- incorrect assembly, failure to follow care instructions or poor maintenance;
- outdoor use, moisture, excessive heat, unsuitable storage conditions or harsh chemicals;
- unauthorised modification, alteration or repair;
- cosmetic damage that does not affect structural function; or
- transport damage arising from delivery independently arranged by the customer.
These exclusions apply only to AMT’s voluntary warranty and do not exclude, restrict or modify any rights that cannot lawfully be excluded under the Australian Consumer Law.
How to make a claim
Please contact AMT before returning a table. Provide:
- your name and contact details;
- your order or invoice number and proof of purchase;
- the date the problem was first noticed;
- a clear description of the breakage or serious squeaking; and
- clear photographs and, for squeaking, a short video or audio recording where possible.
AMT may assess the information supplied and, where reasonably necessary, arrange an inspection. Please notify AMT promptly after discovering a problem. For visible delivery damage, notification within 48 hours is preferred to assist with a courier claim, but this request does not limit rights under the Australian Consumer Law.
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits provided by this 5-Year Replacement Warranty are in addition to those consumer guarantees.
Warranty provider and contact details
Australian Massage Tables
6/596 Atkins Street, Albury South NSW 2640
Phone: 0404 759 943
Email: australianmassagetables@gmail.com
Website: australianmassagetables.com.au